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Billing support

reflect can help you navigate your billing options.

Payment

Payments for sessions must be made via credit or debit card based on the authorization form you submitted before your first session. Your card will be run after each session, and you will receive a receipt via email. ​If you ever need to update your card on file, please email billing@joinreflect.com.  

48-hour cancellation policy

Cancellations and rescheduled sessions will be subject to a full charge if not received at least 48 hours in advance. This is necessary because a time commitment is made by your therapist and is held exclusively for you. ​

Monthly Membership options

Studies show going weekly helps you get the most out of therapy. We created several membership options to help you build a habit and to lower the cost of therapy even more.

1:1 (Individual)

$120 per session for the 1st month

$145 per session

$580 billed monthly,  you save $80 per month

  • 4 sessions per month included, with unlimited additional sessions at the discounted rates per session above (e.g., $145 for 1:1)
  • Billed month-to-month & can cancel at any time
  • Unused monthly credits roll over and are valid for one year while on membership
  • Priority access to a standing session with your preferred date, time and therapist

2:1 (Couples)

$150 per session for the 1st month

$175 per session

$700 billed monthly,  you save $80 per month

  • 4 sessions per month included, with unlimited additional sessions at the discounted rates per session above (e.g., $145 for 1:1)
  • Billed month-to-month & can cancel at any time
  • Unused monthly credits roll over and are valid for one year while on membership
  • Priority access to a standing session with your preferred date, time and therapist

* Prices listed are for teletherapy day sessions (before 5pm) only. The option for in-person or evening sessions can be included for an additional $60 and $80 respectively per month.

Pay per session options

You can also choose to pay per session at our pre-negotiated rates. We offer two affordable pricing tiers based on session start time.

1:1 (Individual)

$165

per day session (before 5pm)

$185

per evening session (starting 5pm)

2:1 (Couples)

$195

per day session (before 5pm)

$215

per evening session (starting 5pm)
* Prices listed are for teletherapy sessions only. There is an additional $15 charge per session for in-person sessions.

Out-of-network insurance

reflect does not take in-network insurance. However, many insurance plans offer reimbursement for out-of-network providers. Your saved credit card will be charged after each session. Filing for reimbursement is handled between you and your insurance company. reflect can help facilitate this process in some cases. We encourage you to research alternatives with your employer and insurance provider.

Deductibles and coverage may vary by plan. Receipts you receive via email after each session may serve as proof of payment. Some insurance requires a “Superbill” (or itemized receipt) to process out-of-network reimbursement for therapy. Our team can coordinate the completion of a Superbill with your therapist on a monthly basis to ensure the information is accurate and comprehensive.

You can learn more about how reflect can save you money by helping you navigate out-of-network reimbursement here).

Submit the form above and indicate your desire to receive help with out-of-network reimbursement, and someone on our team will reach out.

HSA/FSA Benefits

Your employer may have plans that let you set aside tax-deductible funds for medical benefits in the form of a Health Savings Account (HSA) or Flex Spending Account (FSA). reflect can accept HSA/FSA debit cards as your default payment.

If you’re enrolled in a HSA/FSA, the receipts you receive after each session should be sufficient, but some employers may require additional documentation. If they require additional documentation, fill out the form above, and our team will reach out to coordinate.

We can help

If you need help with billing, please contact us. Someone from our billing team will reach out within 24-48 hours.

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Reflect connects clients with independent therapists who partner with us, and we provide tools such as scheduling, billing and feedback to simplify and support the process. We do not provide therapy.

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